Image Credit: Amazon
Let’s get your streaming back on track with a quick troubleshooting from Amazon Music.
When your Amazon Music app is crashing, not loading, or showing error messages, there are a few tips to help you stream music again.
Why is Amazon Music not working?
First check your internet connection. If your songs continue to buffer on Amazon Music and you’re using Wi-Fi, make sure your settings are on and the correct network is connected. For mobile data, make sure the cellular or mobile data settings are turned on.
When your Amazon Music app is frozen, “turning it off and on again” is a trick that works wonders most of the time. Restart your device, then reopen the app.
Then force close the app and reopen it again. On your Android phone, go to Settings > Apps and notifications. Tap the Amazon Music app and select Force stop.
On iOS, if you have an iPhone X or later, swipe up on the screen, pausing in the middle. Swipe to find the Amazon Music app, then swipe up to close it. On older iPhone or iPod touch models, double-click the Homepage and swipe until you find your Amazon Music screen, then swipe up to close the app.
Try to update to the latest version of the app. If a more recent version is available, Update will appear next to the Amazon Music app on the App Store. Also, make sure your device is running the latest software version, which might interfere with the running of the Amazon Music app.
You can also try to clear the app cache. To do this on Android and Amazon Fire tablets, head to the gear icon in the Amazon Music app and select Settings. Find Storage and press Empty the cache.
On iOS, you cannot clear all caches. But you can clear image and lyric caches by heading here from an iOS browser and selecting both. Clear lyrics and Clear the image cache.
Still having problems? Visit the Amazon Music forum for more troubleshooting tips.
To publish your songs for free on Amazon Music, check out RouteNote’s free music distribution.